At Waterview Motel, inclusivity means creating a place where everyone can feel comfortable, supported, and able to enjoy their stay at their own pace.

For us, inclusivity looks like:

• Providing low‑stimulation spaces where guests can take a break if they feel overwhelmed.

• Offering flexible check‑in and communication options for guests who may need extra time or clarity.

• Ensuring pathways and rooms are easy to navigate, with clear signage and minimal clutter.

• Being mindful of sensory needs, such as reducing unnecessary noise or harsh lighting where possible.

• Welcoming guests with mobility aids, support workers, or service animals without fuss or judgement.

• Respecting privacy and personal space, especially for guests who prefer quieter interactions.

• Training ourselves to recognise diverse needs, whether visible or invisible.

• Asking “How can we help?” rather than assuming what someone needs.